Refunds and returns

If you leave unhappy we would rather fix it than argue about it. Tell us, and we will put it right.

Last updated 10 September 2026.

If you are not happy with your service

Say so before you leave the chair if you can. It is far easier to adjust a fade or reshape a beard while you are still in the salon than to guess at it afterwards.

If you only notice once you are home, message us on WhatsApp or call within seven days and come back in. We will put it right at no charge, with the same barber or a different one, whichever you would prefer.

Refunds on services

A haircut cannot be handed back, so our first answer is always to correct the work rather than refund it. That is how salons everywhere work.

Where we did not deliver the service you paid for at all, we refund it. Anything outside that is decided case by case by the salon manager, and we will not drag it out.

Grooming products

Products bought in the salon can be returned within fourteen days if they are unopened, unused and still sealed, and you have the receipt.

For hygiene reasons we cannot take back anything that has been opened or used, unless the product itself is faulty. If something is faulty, bring it in and we will replace it or refund it.

Package offers

The AED 99 to AED 499 packages are priced as a bundle and are meant to be used in a single visit, unless we agree otherwise when you book.

If you have part of a package done and decide against the rest on the day, we charge for what was actually done at the normal price for those services rather than refunding a share of the bundle.

Appointments you cannot make

We take walk-ins, so a missed appointment costs you nothing. There is no deposit and no cancellation fee.

A quick WhatsApp to let us know is appreciated all the same, because it frees the chair for somebody else.

How to raise something

Speak to whoever is at reception, call 04 553 9778, message 052 257 0923 on WhatsApp, or email info@spaziosalon.ae. Tell us roughly when you came in and who cut your hair, and we will sort it out.

Nothing on this page takes away any right you have under United Arab Emirates consumer protection law.